We want you to shop with confidence. If something isn’t right, our straightforward return process is designed to make things easy. Here are answers to the most common questions.
What is your return window?
You have 30 calendar days from the date of delivery to initiate a return. We must receive your return request within this period.
What condition must the item be in?
To be eligible for a refund, the product must be unused, unopened, and in its original packaging. Please ensure all seals are intact and the item is in the same resalable condition you received it.
What if an item has a quality issue?
We stand behind the products we sell. If you believe a product has a manufacturing defect or quality problem, please contact us immediately at info@amsoillsale.vip. These returns are handled with top priority, and we will provide a prepaid return label.
Do I have to pay for return shipping?
No. Returns are completely free for you. For all qualified returns, we will email you a prepaid shipping label. There are no restocking fees, ever.
Where do I send the return?
Please pack the item securely and ship it back to our facility at:
Returns Department
153 Sabinas Way
Saint Marys, GA 31558
United States
How and when will I get my refund?
Once your return package reaches our warehouse, we inspect it within 1 to 2 business days. After approval, your refund is initiated immediately. The money is sent back to your original payment method (credit card or PayPal). Depending on your bank or card issuer, it may take an additional 7 to 10 business days for the credit to appear on your statement. You will receive an email notification the moment we process your refund.
How do I start a return?
Simply send an email to info@amsoillsale.vip with your order number and the reason for the return. We’ll take it from there and respond with your label and further instructions within one business day.